Support.

Get in touch

Call or text 07957 HECTIC (432842). Email [email protected], or message @hecticsoftware on PIING. We reply within one working day, on PIING and in the Hectic app.

FAQs

How do I start a project?
Send a brief through the Hectic app or our Start a project page. We'll reply with questions or a written quote.

How do I sign in to the app?
Use Sign in with Apple, Sign in with Google, or your email. Your profile is kept on your device and, on Apple devices, in your own iCloud.

How do I see my project?
Open My project on this site, or the Hectic app. Private client pages are protected by an access code; if you've lost yours, email us.

I'm not getting reply notifications.
Check notifications are allowed for the Hectic app in your phone's settings, then open the app so it can check for new replies.

Is the AI assistant's answer a quote?
No. AI answers can be wrong. Prices and dates are only confirmed in a written quote.

How is my data used?
See our privacy policy. No advertising, no tracking, and we never sell your data.

Delete your account

In the app: open the Hectic app, go to Account, then tap Delete account and confirm. This erases the briefs, messages and files we hold for your projects and removes your profile and saved projects from the app.

Without the app: email [email protected] from the address you used, with the subject "Delete my account", and we'll delete it and confirm.

Records of work you agreed with us are kept, with your contact details removed, only for as long as our accounts and legal obligations require. Deleting the app alone does not delete your account.

Terms

Use of the app and site is covered by our terms of use.